Technical support

Technical specifications and recommendations

The JivaYou system works on both PC and Mac.

For PC we recommend you use the most recent version of Google Chrome, Firefox or Internet Explorer.

For Mac we recommend you use the most recent version of Google Chrome, Safari or Firefox. 

The system requires that your browser accepts Javascript. 

If you have problems registering or submitting answers, first check you are using one of the browsers mentioned above. If not, try logging with one of these browsers or use a different computer if possible. 

If you still are having problems, please email support@JivaYou.com. Remember to mention which browser you are using and whether you are on a Mac or PC. Please include your email and the password you have created so we can quickly identify the problem. 

Create an account 

If you cannot register an account please make sure you are using a browser that supports PC or Mac. In addition, please check you have entered your customer code correctly. You can copy and paste the customer code form the email you have received from JivaYou. 

Registering your answers 

If you are having problems registering your answers on the first page of the profile, please make sure you are using a browser that supports PC or Mac and that your browser is allowing Javascript.